The President of Kazakhstan-EU Gateway, Valikhan Bakhretdinov, held a meeting with Frederic De Vrieze, Member of the Board of CX-Brussels, to discuss strengthening the exchange of experience between Kazakhstan and the European Union.
The discussion focused on expanding cooperation in the field of customer experience and digital innovation, with particular attention to professional knowledge sharing and business community engagement. A key topic was the potential opening of a CX-Brussels franchise in Kazakhstan, aimed at fostering structured exchange and supporting the development of customer experience practices in the local market.
CX-Brussels is a Belgian organisation dedicated to advancing customer experience in all its aspects by bringing together CX and digital professionals, sharing insights, and organising engaging events for its members. The organisation promotes best practices in customer experience management in Belgium and Luxembourg to support business growth and enhance customer satisfaction.
The meeting reflects Kazakhstan-EU Gateway’s ongoing commitment to facilitating practical partnerships between Kazakhstan and European professional networks and to strengthening EU-Kazakhstan cooperation through knowledge exchange and institutional dialogue.